Siemens Healthineers has introduced CentriCare—a new, patient-centric approach to maintaining equipment while minimizing disruptions to clinical services.
Under the terms of the typical service contract, an institution’s hours of protected coverage tend to overlap with their operational hours. For this reason, routine servicing of equipment, such as preventive maintenance, can compromise patient care delivery.
With CentriCare, the customer selects a period of time during the week—up to seven days a week and 16 hours a day—when Siemens Healthineers will not interrupt their critical hours of patient care for non-urgent service requests. The result is a focus on maximum system availability and uptime with minimal clinical service disruption during core periods of patient care.
Three flexible service plans are available within the CentriCare portfolio, with each plan tailored to a customer’s required level of equipment availability and defined hours of operation. During these protected care hours, customers are guaranteed up to 100 percent uptime. For every hour service interruption that occurs these protected care hours, CentriCare’s Entrust Program offers credits that customers can apply to current and future invoices or other products and services from Siemens Healthineers. Additional components of CentriCare can include a single vendor point-of-contact—either a dedicated VIP phone line or a clinical or technical concierge expert—to assist customers with issues such as onboarding, service escalations and incident reporting.
The CentriCare service contract portfolio is currently available in select regions of the United States, including the Northeast.
