hc1 introduces Rapid Response Queue add-on solution for CRM solution

Feb. 22, 2022

hc1 has introduced hc1 Rapid Response Queue, a new add-on solution for hc1's customer relationship management solution, which is called Operations Management.

The add-on software features a built-in countdown timer based on real-time clinical data and response time thresholds.

"As the need for operational efficiency continues to increase for hospitals and clinical labs, Rapid Response Queue helps standardize and automate high-priority operational workflows involving clinical data," the company said.

By ingesting clinical and operational data, hc1's software monitors for predefined thresholds, such as critical or urgent test results. Once detected, a case is automatically created and associated with the patient, ordering provider and location. Cases are displayed in the Rapid Response Queue. Patient support and customer service team members can use the queue to rapidly identify key information, claim, work and resolve tasks and issues with transparency across multiple departments within the allotted time.

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