Procedural changes as a result of Community Phlebotomy
Process before plan implementation	Procedure for change	Process after plan implementation
Confusion over who to contact for initial approval for response activation	Consultation with technical director and appropriate managers	Incorporation of a flow chart detailing chain of command and notification process
Phone numbers of phlebotomy team unavailable or inaccurate	Consultation with staff involved in previous responses	Current telephone lists of response team volunteers (lists updated biannually)
Time wasted in assembling equipment	Development of a supply list and process for acquisition	Dedicated community phlebotomy response kit assembled and stored in central meeting locations
Undefined information concerning the overall response process	Identification of areas of weakness	Briefing of volunteers at central meeting location
		Contact with response site representatives before arrival at the response site